Terms & Conditions

The following General Terms and Conditions apply to the use of my online shop on miki-art.com/shop

You enter into a purchase agreement with the sole proprietor Miki Filipovic. More information about me can be found in the imprint.

Conclusion of the contract
The presentation of the products in the online shop does not constitute a legally binding offer. By clicking on the order button (Buy now) you place a binding order for the goods contained in the shopping cart. This is a binding offer to enter into a purchase agreement. The confirmation of receipt of the order is made by an automated e-mail and indicates that your binding order has arrived at me. With an order confirmation sent by e-mail and/or shipping announcement on my part, the purchase contract is concluded!

A binding contract can also be concluded beforehand as follows:

  • If you have chosen to pay for credit cards, the contract will be concluded at the time of the credit card charge.
  • If you have chosen the payment method PayPal, the contract is concluded at the time of your confirmation of the payment order to PayPal.

The condition for an effective conclusion of the contract is always that the order process is completed with the sending of the order.

Availability of goods
If the goods you have ordered are no longer available at the time of ordering, I will usually notify you within 24 hours. This situation can occur if several prospective buyers order the same product on different sales channels. Each product is a unique piece. In this case, no contract is concluded. If you have already made a payment, you will receive a refund free of charge.

Delivery and shipping
Your order will be ready for dispatch within a few working days. You will receive an automated shipping confirmation as well as a tracking number after the goods have been shipped immediately. The delivery of goods takes place by shipping to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller’s order processing shall prevail. If the transport company sends the shipped goods back to the seller, as delivery to the customer was not possible (delay in acceptance), the customer bears the costs for the unsuccessful shipment.

The products offered in the webshop are shipped worldwide.

In general, your order will be shipped the following working day after receiving the full payment. To international customers outside of the EU I will send via a DHL-Express service with tracking.

Shipping costs & Delivery Time
DHL-Express – Flatrate

  • Safe & fast shipping
  • Europe: € 50,00 (estimated delivery time: 2-5 business days*)
  • USA, Asia and rest of the world: between € 58.00 and € 65.00 (estimated delivery time: 4-7 business days*

Outside the EU: *Delays are not excluded; it depends on customs clearance process in your country.

Standard Shipment Austrian Post: 

  • EU:  € 22.00 (estimated delivery time: 4-7 business days)
  • Austria: free shipping

The shipping costs are also displayed in the online shop immediately before placing the order. In case of delivery delays, we will inform you immediately.

Delivery to third countries (deliveries outside the European Union)
Please note: For deliveries to countries outside the European Union (EU) (e.g. Switzerland, Norway, USA, China, Japan, Saudi Arabia, etc.) you may incur additional duties, taxes and fees. You will have to pay these additional costs on site in your home country. Find out in advance about the amount of customs, taxes and fees to be paid!

All prices on this website are quoted in Euros.[EUR] The prices are total prices. All prices include according to Section 6 para. 1 Z 27 UStG 1994 (small business) NO VAT. Deliveries to countries outside the EU (e.g. USA, China, Japan, Saudi Arabia, etc.) may incur additional duties, taxes and fees for you. You will have to pay these additional costs on site in your home country. Find out in advance about the amount of customs, taxes and fees to be paid!

You can use the payment methods displayed at the end of the ordering process, e.g. bank transfer, payment by card or Paypal. I reserve the right to restrict the choice of payment methods on a case-by-case basis. The data entered will not be stored by me, but if necessary by the respective payment provider.

  • Paypal
    You pay the invoice amount via the online provider Paypal. In principle, you must be registered there or register first, legitimize with your access data and confirm the payment order to us (except, if applicable, guest access). Further information can be obtained during the ordering process.
  • Stripe – Credit Card
    As part of the payment service Stripe Payments Europe, Ltd., c/o A&l Goodbody, Ifsc, North Wall Quay, Dublin 1, Ireland (hereinafter: “Stripe”), I offer you various payment methods such as credit card, and Apple Pay .  The credit card payment method is processed in cooperation with Stripe, to which the provider assigns his payment claim. Stripe collects the invoice amount from the customer’s specified credit card account. In the event of assignment, payment can only be made to Stripe with debt-discharging effect. The credit card will be charged immediately after the customer’s order has been sent in the online shop. Even if the payment method credit card payment via Stripe is selected, the provider remains responsible for general customer inquiries, e.g. about the goods, delivery time, shipping, returns, complaints, cancellation declarations and shipments or credits. The terms and conditions of Stripe Payments Europe can be viewed at https://stripe.com/at/legal.
  • Payment by (online) bank transfer
    In principle, any Internet user can use the online bank transfer as a payment method if he has an activated online banking account with PIN/TAN procedure. My IBAN and SWIFT/BIC will be sent to you by e-mail.

Unless expressly agreed otherwise below, the statutory warranty periods shall apply.
The customer is requested to complain to the delivery company about delivered goods with obvious transport damage and to inform the seller of this. If the delivered items have obvious transport damage, please complain to me immediately about such errors.

Color variations between the colors displayed on the Web page and the actual colors of the dolls may occur depending on the color of your computer. I therefore make no guarantee that the colours displayed on the website correspond to the actual colours (hair, make-up, clothing, etc.) of the dolls.

The dolls are individually customized in several hours of manual work (e.g. polished, carved, made-up, sealed) and then digitally photographed. These are individual items and there may be slight discrepancies between the presentation of the goods and reality; such deviations do not constitute a defect in the ordered goods. I cannot therefore accept any liability for the fact that the products displayed on the website are identical to the appearance in reality. The dolls are decorative objects and are not suitable as toys and are intended exclusively for adults and not for children.

Ownership forecourt
The goods remain my property until full payment has been made. In the event of a delay in payment, I am entitled to assert my rights under the retention of title.

Place of jurisdiction
Unless the law provides otherwise, the place of jurisdiction of the online shop – i.e. Vienna, Austria – is the place of jurisdiction. Austrian law shall apply to all disputes that may arise as a result of this legal relationship, excluding the conflict-of-law rules. The application of unrelated sales law is excluded. Contract language is german.

Severability clause
If one or more provisions of these General Terms and Conditions are or become invalid, this shall not affect the validity of the remaining General Terms and Conditions.

Alternative Dispute Resolution in accordance with ART. 14 ABS. 1 ODR-VO and Section 36 VSBG
The European Commission provides an online dispute resolution (ODR) platform, which you can find under https://ec.europa.eu/consumers/odr. I am not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.